On Point with Peter van Aartrijk and Rick Morgan, Episode 25: No Quick Fix
August 9, 2010 by admin · Leave a Comment
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In this Podcast Doug Pullman, a member of the Parker, Smith & Feek marketing team, describes the planning and process this top 100 broker went through to prepare for their launch into the world of Facebook, Twitter, Linkedin and blogging. Doug discusses the very deliberate and measured approach the brokerage took, the importance of getting not only support but participation by senior management, and how success is tied to having a unified and comprehensive strategy. Doug explains that the agency goal was to use social networking to help customers and prospects build a personal and emotional connection with the broker. They knew that they needed to be where 25% of their customer base was – the social Web. His advice to other agencies wanting to tap into the opportunity the social web offers: Take it slow, learn from others, and add your own voice. The podcast was published Monday, August 9, 2010. Run time is 21 minutes 11 seconds. |
Filed under Podcasts, insurance branding · Tagged with Facebook, insurance branding, Insurance Journal, Peter van Aartrijk, Podcast, Rick Morgan, Social Networking
On Point with Peter van Aartrijk and Rick Morgan, Episode 24: Social Networking Is Not a Silver Bullet
July 28, 2010 by admin · Leave a Comment
Listen to agency owner Claudia McClain explain why even in today’s social media world success involves more than just putting up a Facebook Fan Page. Claudia explains how her agency has continued to grow and prosper even in this difficult economic time. Her secret – an agency culture built around strong customer service and a blend of traditional marketing and social networking. While the agency has a blog (two actually), a Facebook Fan Page, a LinkedIn account and is on Twitter, it also touches each customer 12 times a year with traditional print media.
The message Claudia drives home is that social networking is not a Silver Bullet to success. Rather, she sees social networking as providing her with a new set of tools that has enabled her to expand the way she communicates with prospects and customers. Yet, the foundation of her success is rooted in traditional marketing principals and practices, and the understanding that building long-lasting trusted relationships not only takes time, but is hard work.
The podcast was published Monday, July 26, 2010. Run time is 27 minutes 26 seconds.
Filed under Podcasts · Tagged with independent agents, insurance branding, Peter van Aartrijk, Rick Morgan, Social Networking
On Point with Peter van Aartrijk and Rick Morgan, Episode 23: Ex Direct Writer Focuses on Marketing and Finds Success As Independent Agent
July 13, 2010 by admin · Leave a Comment
“On Point, with Peter van Aartrijk and Rick Morgan” is an audio conversation with insurance industry leaders who champion change and challenge all of us to think.
Texas agent David Berry has used the marketing lessons he learned from his experiences in the captive agency system to find success as an independent agent. Listen as Berry discusses how he uses traditional marketing practices, combined with the new tools of social media, to grow his business.
Berry understands the importance of investing in technology; but more importantly he understands the need to make sure it’s used wisely. He’s committed to building strong relationships and providing great service as he builds his new business, and credits social media as a powerful tool to help him contain costs and expand his reach. Peter and Rick particularly enjoyed listening to Berry speak passionately about the advantages and value of the Independent Agency System.
The podcast was published Monday, July 12, 2010. Run time is 20 minutes 41 seconds.
Filed under Podcasts, insurance branding · Tagged with direct mail, direct marketing, Facebook, independent agents, insurance branding, Insurance Journal, LinkedIn, Peter van Aartrijk, Rick Morgan, Social Networking, video, Web sites
On Point with Peter van Aartrijk and Rick Morgan, Episode 20: It’s No Longer An Experiment
May 26, 2010 by admin · Leave a Comment
“On Point, with Peter van Aartrijk and Rick Morgan” is an audio conversation with insurance industry leaders who champion change and challenge all of us to think.
Ryan Hanley, is an independent agent with the Guilderland Agency in Albany, NY.
Just two short years ago Ryan started his insurance career and at the same time started to “dabble” with the social Web. While the agency wasn’t yet ready to jump “head first” into social networking they gave Ryan the freedom to do so.
Being new to the industry he started researching insurance issues, and then writing about his experience on his new blog, Albany Insurance Professional. Ryan also set up Facebook, Twitter, YouTube, and LinkedIn accounts.
Has it been a valuable and profitable experience? According to Ryan, “social networking is how he builds and strengthens relationships and generates new business – it is no longer an experiment.”
Listen to Ryan as he shares his experiences with Rick and Peter.
The podcast was published Monday, May 24, 2010. Run time is 24 minutes 7 seconds.
Filed under Branding, insurance branding · Tagged with independent agents, insurance agencies, insurance branding, LinkedIn, Social Networking, social Web, Web sites
In Your Face, Facebook! And Out of Mine
May 19, 2010 by Charles Wasilewski · 3 Comments
OK, it’s been building for a while.
But when two of the most powerful women in the media both dissed Facebook (in the same week), I knew something was up. And down.
What’s up is media scrutiny of Facebook about privacy. What’s down is public perception of Facebook (if negative or questioning media coverage can be a proxy for negative public perception).
First of the powerful (in my media world) was Laura Mazzuca Toops, she of the insurance trade publication American Agent and Broker. Her blog post of May 6 2010 headlined “Are we due for a social media backlash?” charged: “Facebook alone is single-handedly doing a lot of harm to the concept of social media. On top of infuriating users by changing its ‘fan’ settings to ‘like’ and generating lawsuits by changing privacy settings, just this week there was another ‘security flaw’ that allowed users to view other people’s private live chats and friends requests.”
But if that wasn’t enough, here came Betty White on NBC’s culturally iconic “Saturday Night Live” on May 8 2010. The self-professed 88.5-year-old, in her opening monologue, credited Facebook for creating a groundswell of consumer sentiment for her to host the show. Then she said in her amusing way: “I didn’t know what Facebook was, and now that I do know what it is, I have to say, it sounds like a huge waste of time. I would never say the people on it are losers, but that’s only because I’m polite. People say ‘But Betty, Facebook is a great way to connect with old friends.’ Well at my age, if I wanna connect with old friends, I need a Ouija Board …. we didn’t have Facebook when I was growing up. We had phonebook, but you wouldn’t waste an afternoon with it.”
Then another: “In my way, seeing pictures of people’s vacations was considered a punishment.”
Zing.
Pretty funny of Betty White, but is she (and our lesser-known insurance trade editor) on to something?
Yes and no.
Ever since Facebook announced “Open Graph” (which allows it to share your Facebook profile across a wide range of other Web sites), it’s been privacy enemy #1. (It was pretty high on the list before that, too.) Noted columnist Chris O’Brien of SiliconValley.com, the Web portal of the San Jose Mercury-News: The latest changes have “sparked an intense backlash among some leading figures in the technology community over the privacy implications this sharing raises, although it’s unclear how widespread the discontent is.”
danah boyd (yes, no capital letters in her names) of the Harvard Berkman Center for Internet and Society and the author of a Ph.D. dissertation “Taken Out of Context: American Teen Sociality in Networked Publics” was more blunt about Facebook’s latest moves: “People are being duped, tricked, coerced, and confused into doing things where they don’t understand the consequences.”
I happen to think that nature will find an equilibrium. In the meantime, lessons learned: Check your Facebook privacy settings (here’s a video showing how). And remember that the companies fueling social networking are for-profit businesses fueled by venture capital funding.
Meanwhile, Facebook is on the verge of reaching 500 million members, up from 120 million users in December 2008.
Filed under social Web · Tagged with Charles Wasilewski, Facebook, privacy, Social Networking
Welcome to Our New Site!
March 22, 2010 by Peter van Aartrijk · Leave a Comment

March 19, 2010 by Peter van Aartrijk
We at Aartrijk have been working on our client’s Web sites—using the very new and very cool social networking and site-building tools available. So we thought it was high time we brought a fresh look to our site. Please let me know what you think about it (peter@Aartrijk.com).
As we pause to celebrate 11 years in the branding business, I’d like to say, “Thank you.” It has been an enjoyable ride—even in this stormy sea of an economy. If you don’t know me well, I’m a glass-half-full kinda guy.
Read more
Filed under Aartrijk · Tagged with Branding, Social Networking, Web sites
In 2010, Marketers Most Interested in Social Media? Think Again
February 18, 2010 by Charles Wasilewski · 1 Comment
In 2010, marketers will be most interested in funneling more dollars into the hot area of social media, right?
Wrong.
The biggest category for increased marketing spending in 2010 will be: E-mail.
That’s according to the 2010 marketing trends survey conducted by StrongMail Systems, a provider of e-mail marketing and social media services.
The article reports on a survey of 1,000 respondents notes:
– 69% plan to increase spending on email marketing.
– 59% plan to increase spending on social media.
– 42% plan to increase spending on search marketing.
(Arguably, an e-mail services company would be inclined to be bullish on e-mail services. And there’s still healthy growth forecast for social media spending. But putting those points aside, it’s interesting that marketers are investing more in the more-established marketing tool of e-mail marketing than in any other.)
Moreover, 89% plan to increase or maintain marketing budgets in 2010: 48% plan to increase; 41% plan to maintain.
– Charles Wasilewski
Filed under e-mail, social Web · Tagged with e-mail, Social Networking
Trying Something New: What Social Media and “Beatles Rockband” Have In Common
January 4, 2010 by Charles Wasilewski · Leave a Comment
Over the Christmas holiday, I found myself eagerly trying out the “Beatles Rockband” music game on the Nintendo Wii game system. With my decades-long familiarity with Beatles music due to my teenhood love of FM radio in the 1970s, I figured: “Maybe it’ll be enjoyable (and perhaps even easy) to jam along with the Fab Four.”
Almost. It was enjoyable but not quite easy. But I learned some lessons nonetheless.
A skilled (and younger) relative let me play the Rockband drums while she played guitar. As a kid, I often dreamed of playing drums, but was sentenced by my Mother to six months of piano lessons (which I dropped as soon as I could, since they took place during after-school playtime in my neighborhood). Another problem was that I have a short supply of musical talent, but that’s probably why I’m sitting at a computer keyboard and not a piano keyboard.
Anyway, for those not familiar with Rockband, this game gives you visual and aural cues that prompt you to play the drum beats on a drum pad, pluck notes using a faux guitar, or sing with the microphone to classic Beatles songs.
I set the drum pads to the easiest level on the Rockband game. It took a song or two to get acquainted with the color sequence that cued the drum beats for me. Then it took a couple more songs to recognize that each song had different beat patterns, and that I should try to remember the beat patterns so I could repeat them later in the song. Then I learned that I could do a repetitive beat pretty well on one drum pad, but had trouble doing sequences of different drums.
With each successful drum beat (the game gives you feedback so you know if you’ve hit the correct drum pad at the correct time), I gained a bit of confidence. With each missed beat (there were many), I got a bit more determined to learn from what I’d done and get it right the next time. I got scores in the high 80s (Rockband tells you the percentage of correct drum beats or notes that you hit) and even in the 90s. After about 15 songs, my arms were tired. Five more songs later, I’d had enough.
I found myself thinking later that trying Rockband was like learning to use social media: There are elements of the familiar (in Rockband, the Beatles songs; in social media, the person-to-person conversations) and the new (in Rockband, the game itself and the Wii system; in social media, the systems and cultures of social networking sites Facebook and Twitter).
It’s the familiarity that enables us to try social media. But it’s the new stuff that can hold us back.
A recent American Agent and Broker survey showed that independent insurance agents are mostly stuck, either not yet bothering to try social media or struggling to get over the hurdles (and there are many, as our Aartrijk Brand Camp research showed). Laura Mazzucca Toops’s study in the December 2009 issue of the magazine found that 20 percent of agents/brokers in a reader poll said they are considering using social networking for marketing. But fewer than 25 percent currently use it.
That’s not a criticism, by the way, since many are already in patterns of success in their business and may not be motivated to change or try something new.
A few other lessons learned from my holiday fun, which might apply to both video games and social networking:
– Ask the young for help. My young relatives both laughed at me and guided me. I caught on to a key Rockband tip (you don’t have to smash the drum pads, just tap them) after about five or six gentle reminders from a niece.
– It might be fun to try, but you’ve got to have success to keep going. It took about two drum beats to realize I was not going to replace Ringo Starr on the drum kit in a Beatles reunion. I realized that success was something different: just trying to play along and doing my best while enjoying the music and the camaraderie.
– Learn your style. In Rockband, after a few songs I recognized that I was focused on the visual clues on the screen, and less on the audio part of the game. It’s probably in line with my skill set of writing that I work more visually that verbally. The others playing the game seemed to operate more on the audible parts of the game. To each his own. That probably applies to social networking, too: Some like to interact a lot and with long posts; others are briefer and less frequent.
– Charles Wasilewski
Filed under Aartrijk, social Web · Tagged with Social Media, Social Networking
On Point with Peter van Aartrijk and Rick Morgan, Episode 11: The Video Insurance Guy
December 15, 2009 by Charles Wasilewski · Leave a Comment
On Point with Peter van Aartrijk and Rick Morgan is an audio conversation with insurance industry leaders who champion change and challenge all of us to think.
In the eleventh episode, Peter and Rick talk with Chris Jordan of Atlanta Insurance Live in Atlanta, Georgia. Chris argues using video and live chat promotes transparency and gives agency owners and agents new ways to connect with their customers. Facebook, Twitter and the other social web tools add to his social media arsenal and provide an avenue to connect and establish relationships.
The podcast was published Monday, December 14, 2009. Run time is 18 minutes 23 seconds.
Filed under Podcasts, insurance branding · Tagged with Facebook, independent agents, insurance branding, Insurance Journal, Peter van Aartrijk, Podcast, Rick Morgan, Social Networking, Twitter, video
On Point with Peter van Aartrijk and Rick Morgan, Episode 10: Brand Camp
December 2, 2009 by Charles Wasilewski · Leave a Comment
On Point with Peter van Aartrijk and Rick Morgan is an audio conversation with insurance industry leaders who champion change and challenge all of us to think.
In the tenth episode, Peter and Rick talk to Aartrijk colleagues Charles Wasilewski, director, Marketing-Communications and Maureen Bentley, vice president, Brand Strategy about their recent experiences at “Brand Camp” September 28-30 in Chicago. The team acknowledge the “time vampire” that social media can be, but instead focus on best-practices strategies and success stories to help manage social media risks in a smart and effective way.
The podcast was published Monday, November 30, 2009. Run time is 19 minutes 34 seconds.
Filed under Aartrijk, Brand Camp, Branding, Podcasts, insurance branding, social Web · Tagged with Aartrijk Brand Camp, Branding, Charles Wasilewski, insurance branding, Insurance Journal, Maureen Wall Bentley, Peter van Aartrijk, Podcast, Rick Morgan, Social Networking
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