Association Leadership, Defined

October 5, 2010 by · 1 Comment 

Peter van Aartrijk and Akio Takahashi

Peter van Aartrijk and the late Akio Takahashi at a Big 'I' Japan convention in Tokyo.

This is a blog entry I should have written more than a year ago. Perhaps I’ve been in denial about losing such a good friend.

The photo here is me with the late Akio Takahashi. In the last several years, I’ve had the honor of talking about the U.S. Independent Agency System at seminars coordinated by the Independent Insurance Agents & Brokers of Japan. This was taken at IIABJ’s second annual convention in Tokyo, held June 2008 in a conference room of Kyoei Fire & Marine Insurance Co.

Takahashi was IIABJ’s first president. He was a loving husband, father and grandfather. He chaired a strong, multi-faceted brokerage, World Service Corp., based in Osaka. In all of these capacities, he was a true leader.

Takahashi died on April 5, 2009. I received the following note from his staff, which said in part: “Mr. Takahashi visited Europe and Asia in February and March, and he was looking forward to attend the IIABA meeting in U.S.A. this month. His sudden departure saddens us greatly, but we will continue to uphold his dream of changing the Japanese insurance business. We thank you for your friendship during his lifetime, and look forward to your continued friendship to his family and World Insurance Group.”  Read more

A Facebook Fan Page Does Not Equal Social Networking Success

September 14, 2010 by · Leave a Comment 

Just showing up on social networking sites does not lead to social networking success. Rather, success comes from a commitment to delivering outstanding service, being a good communicator, implementing smart marketing initiatives, and being comfortable being transparent and authentic.

Note: What I’ve said above isn’t new for independent insurance agents and other insurance brands. Those points have long applied in our business. What is new is that you, as an insurance marketer, now have a whole new set of powerful tools to help you build relationships and grow your business.

The agencies below understand the difference between just using these tools and incorporating them in the the agency culture. They are making the transformation to become “social businesses.”

McClain Insurance Services
Atlanta Insurance Live
Parker Smith Feek

How are you transforming your business?

Guest Blogger Pat Alexander, InsuranceEcoSystem.com Founder: ‘Brand and Message Are Inseparable’

July 26, 2010 by · Leave a Comment 

Pat Alexander, founder of InsuranceEcosystem.com

The Aartrijk team is pleased to welcome — for the first time — guest bloggers from in and around the insurance industry, starting this month.

To kick off this occasional series, we welcome Pat Alexander, founder of industry blog InsuranceEcosystem.com and a Brand Camp 2009 alumna.

About Pat: In 2009, she launched InsuranceEcosystem.com as a resource for the insurance industry and a way to spark more conversation about her areas of expertise in independent agencies, coaching and technology. She describes Insurance Ecosystem as a blog that “provide[s] you with communicators that don’t normally blog but have great views and information to share. Each of these individuals … [has] so much to contribute in their area of expertise.”

1. What has happened in the past year with your firm now in the area of branding? What changes or initiatives have you been working on?

After Aartrijk Brand Camp 2009, I developed a plan to redesign my primary Web site, PatAlexander.com, and give it a fresh look and to develop a blog where individuals of interest to insurance agents could blog regularly or at their whim. Developing this blog included developing a brand for it as well as an audience.

2. What do you see as the status (of opportunity and implementation) at the moment for independent insurance agents and social networking?

I see more and more insurance agencies taking on social networking in some format. Mostly it seems to be a Facebook page. Some do a full-blown plan. Read more

Real Lessons from Real Time

June 25, 2010 by · 2 Comments 

By David Willis

Three years ago, when the Real Time/Download Campaign launched, Aartrijk staffers, in our Campaign communication leadership roles, fielded a range of Campaign Web site visitor queries, such as: “How much is this Real Time software you’re selling?” and “Where can I buy your Real Time product?” We’d explain that we weren’t selling anything and that Real Time was actually available in existing agency systems.

Today, we rarely get such questions. Most property and casualty insurance professionals understand that Real Time is a workflow—it’s the ability to click on a button from a client file in an agency management system or comparative rater and get immediate access to carrier info on that client. They recognize Eddie, the Campaign’s mascot, as a the friend of improved workflows and profitability. And they know how to access Real Time in their systems.

Read more