This Old House, Branded
September 2, 2010 by Peter van Aartrijk · 1 Comment
203 North Moetz, Milltown N.J.
Here’s a picture of my house where I grew up in small-town America: Milltown, N.J., near New Brunswick and my alma mater, Rutgers University (photo credit to my home boy Charles Wasilewski).
I remember as a kid helping my dad build the garage addition to the house—off to the right there. The old garage became his office. I remember building snow forts in the front yard to ward off the neighborhood bully. We’d wait for the ice cream truck. We played hide-and-seek and army with stick guns in the yard.
This was the 1960s, man—no Internet, cell phones, computers. Although we did have The Munsters and The Addams Family on beautiful black-and-white TV. Milltown is where I got my start in reporting, working for The Sentinel, a weekly newspaper. That was cool—although the long hours (on, ahem, a typewriter) are what drove me to a somewhat-more-sane business called public relations.
Big Field Man on Campus
April 29, 2010 by Peter van Aartrijk · Leave a Comment
At a time when people are skittish on the economy, it’s great to hang out with folks who are bullish.
One of my favorites is Charlie McShane, and his company is State Auto, based out of Columbus, Ohio.
Recently Maureen Wall Bentley, our executive vice president of brand strategy, and I attended Charlie’s grand opening of State Auto’s new Hunt Valley, Maryland offices, just north of Baltimore. Charlie is the company’s eastern regional president—he actually founded the region for State Auto and was the only employee there a few years ago. (In case you don’t recognize Charlie, he’s the big man on campus in the center of the photo.) Read more
Welcome to Our New Site!
March 22, 2010 by Peter van Aartrijk · Leave a Comment
March 19, 2010 by Peter van Aartrijk
We at Aartrijk have been working on our client’s Web sites—using the very new and very cool social networking and site-building tools available. So we thought it was high time we brought a fresh look to our site. Please let me know what you think about it (peter@Aartrijk.com).
As we pause to celebrate 11 years in the branding business, I’d like to say, “Thank you.” It has been an enjoyable ride—even in this stormy sea of an economy. If you don’t know me well, I’m a glass-half-full kinda guy.
Read more
You Want Help with Social Media!
October 3, 2009 by Peter van Aartrijk · Leave a Comment
Aartrijk Brand Camp—held in Chicago Sept. 28-30, 2009 and continuing on the virtual calendar of online conversation—was all about the risk and opportunity of social media in our Wonderful World of Insurance.
We had pre-surveyed attendees at Aartrijk Brand Camp. These were agents, brokers, carriers, association executives, media reps, and business partners such as technology firms.
In sum, you have genuine concerns and questions around the impact and application of social media. You are being cautious about stepping into fray.
Here are some top issues you are having with all the excitement behind Linkedin, Twitter, Facebook, etc.:
Social media appears to be a time vampire. How do you manage the time you and your people spend with it?
How do you show a return on the effort? One survey respondent said: “While time spent on informing/communicating with fans helps build relationships, does that turn into referrals?” And sales?
We don’t know where or how to start with social media. We need a plan and a budget and somebody in charge—who is that going to be?
The internal battles are brutal. How do we get our management on board? And our legal beagles are putting the kybosh on us branding folks—the IT department isn’t helpful either. One of you said, “The current rule is to run all printed copy past the marketing and legal departments. Social [media] requires a more relaxed, conversational tone to be authentic and trustworthy…[But] it is viewed as more of a risk than an opportunity.”
We’re not sure when we should start! One of you said: “Maybe it’s better not to put a toe in the water until this new frontier matures.”
Who in insurance has gone before us? What are the best practices around building brand awareness with social media? “We need success stories.”
Who is this for? Is social media best for business-to-business? Business-to-consumer? Both? Neither?
Finally, do insurance and financial services play a role at all in social media? Do consumers care about us? We’re not worthy! We’re just not cool enough!
Ah, yes, great questions. Stay tuned for some solutions offered up by Brand Camp attendees.
– Peter van Aartrijk
Follow Aartrijk on Twitter: @Aartrijk. Follow Brand Camp conversation on Twitter using hashtag #ABC09.
Purpose Marketing: Reach the People who Count
July 16, 2009 by Peter van Aartrijk · Leave a Comment
(As published in Professional Insurance Agents, July-August 2009)
In this economy, is money spent on advertising, marketing communications and promotion wasted? After all, price-sensitive consumers are trying to hold on to their money. Some have lost their jobs; others are worried they’ll lose theirs; and some studies show consumers are forgoing certain coverages.
If you think the money is wasted, think again. Agency owners are maintaining or increasing their investment in communications.
In this environment, your weaker competitors are out of the way or aren’t making as much noise, so you can take advantage of the available space or time. At the same time, your stronger competitors haven’t stopped marketing, so you ought to keep pace, or your book of business may be at risk.
…continued
Download the complete PDF article
-Peter van Aartrijk
Brand Camp Won’t Be Yet Another Meeting
June 22, 2009 by Peter van Aartrijk · 1 Comment
Regarding Aartrijk Brand Camp (in Chicago, Sept. 28-30), some of you have asked, “Why is Aartrijk putting on such an event? What do you hope to accomplish?”
Excellent questions. I attend many industry conferences so I’m sensitive about offering another one.
I can assure you that Brand Camp won’t be yet another meeting.
This event is the only one designed to put in context the impact of social media/social networking on marketing and branding in insurance and financial services. So if you are responsible for formulating and articulating your brand in our industry—agency, broker, carrier, trade association, services provider—then you should come to Brand Camp.
At most conferences, speakers present in a one-way format. Like social networking itself, Brand Camp will be much more engaging, where attendees truly will get involved. We hope to imagine—even create—some new ways our industry can communicate with customers and prospects. This engagement is a more fun way to learn anyway.
You will return home with a solid plan to introduce or enhance your brand in this new social networking world. Brand Camp will be educational, engaging, entertaining and rewarding for the group as well as for individual participants.
Go on, jump into the fray! Check out the Brand Camp Web page.
– Peter van Aartrijk
Why Social Networking? “Credibility and Awareness”
May 27, 2009 by Peter van Aartrijk · Leave a Comment
Peter van Aartrijk
I attended a Chamber of Commerce “lunch and learn” in here in Springfield, Virginia recently. The topic was “Social Networking.” They expected 40 to register, which is about what they normally get for these affairs. Surprise! More than 110 showed up—most of whom were Baby Boomers seemingly uncomfortable not knowing what they didn’t know.
A panel included a trade association exec, a bike shop owner, and a local PR guy. One exasperated audience member asked, “How do we live in a world where we don’t do meetings like this anymore? It’s all online—no more face-to-face.” The answer was—and I agree—that people who are most social online also are the most social in person. Nothing has changed there—that’s been going on since we walked the Earth.
In fact, I’m reminded of our parents’ (or was it our grandparents’?) saying that “TV will ruin your eyesight and you’ll never go out anymore.”
The bike shop owner said she walks a fine line when selling her stuff in the social space. She called it “quiet marketing.” The online biker community is huge around the country, and here in Virginia is no exception. She resists the temptation to leverage that community and turn it into a one-way sales barrage. “I don’t say in my posts, ‘We’re having a sale this week’ and remind people every day,” she said. “I post up something to do with biking and at the very end I’ll say something like, ‘…and we just hung up our sale banners here at the bike shop.’
The Chamber event was filled with lawyers, CPAs, local retail shops, consultants—all sorts of folks. “How does this make me money?” one guy asked. The panel’s answer: “Credibility and awareness.” You may not see a direct return, but over time you will build your brand and drive referrals. Let your customers talk about you—it’s more powerful than you talking about you.
I recommended to the Chamber staff leader that she book more of these events, as members clearly need help.
What does online social networking mean for insurance folks? Well, let me take a page from the bike-shop owner and be as understated as I can be: “We at Aartrijk intend to explore these exciting issues ourselves for our friends and clients in the insurance world at Aartrijk Brand Camp Sept. 28-30 2009 in Chicago (www.Aartrijk.com/brandcamp).
You see? In-person events are alive and well…although they’re changing for the better. Come and find out!
- Peter van Aartrijk