Big Field Man on Campus

April 29, 2010 by · Leave a Comment 

State Auto open house April 15 2010

At a time when people are skittish on the economy, it’s great to hang out with folks who are bullish.

One of my favorites is Charlie McShane, and his company is State Auto, based out of Columbus, Ohio.

Recently Maureen Wall Bentley, our executive vice president of brand strategy, and I attended Charlie’s grand opening of State Auto’s new Hunt Valley, Maryland offices, just north of Baltimore. Charlie is the company’s eastern regional president—he actually founded the region for State Auto and was the only employee there a few years ago. (In case you don’t recognize Charlie, he’s the big man on campus in the center of the photo.) Read more

On Point with Peter van Aartrijk and Rick Morgan, Episode 18: Blogging Tips & Other Online Ideas

April 28, 2010 by · Leave a Comment 

On Point with Peter van Aartrijk and Rick Morgan is an audio conversation with insurance industry leaders who champion change and challenge all of us to think.

Social media expert Amber Naslund is Director of Community for Radian6. Her job is to steward the Radian6 brand on the social Web—monitoring what the community is saying about company.

There’s no perfectly right way to blog, Naslund says. “I tell people if they are going to start blogging, it is kind of a commitment; something that will take some time.” Blogging a couple of times a week should keep you in the habit, she says. Her blog is Altitude Branding.

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7 Steps to A Stronger Agency Brand

April 15, 2010 by · Leave a Comment 

The Hales & Company/National Underwriter Mergers & Acquisitions Seminar series got off to a great start in NYC this week. Some 60 agents and brokers packed the all-day event, in which Laurie Donohue and I presented the segment on 7 Steps to a Stronger Brand. The topic seemed to strike a chord with the attendees—especially when they heard that a strong brand can add 100 basis points to an agency’s valuation multiple.

Scott Addis, who gave his lively “Purple Cow” presentation about organic growth strategies, highlighted another interesting point: His research shows that some 48% of agents don’t feel their firm’s brand is differentiated from the competition (and I’ll add that some of the remaining 52% are…um, optimistic…in their belief that their brand is distinctive). Sounds like a great opportunity for stronger brands to edge out the competition.

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On Point with Peter van Aartrijk and Rick Morgan, Episode 17: Integrating the Social Web in a Large Agency

April 13, 2010 by · Leave a Comment 

On Point with Peter van Aartrijk and Rick Morgan is an audio conversation with insurance industry leaders who champion change and challenge all of us to think.

So, how does a large independent agency with multiple offices approach new marketing and communications opportunities on the social Web? They apply it first inside their own firm.

Peter and Rick spoke with two representatives in IT and communications at a forward-thinking independent agency, Holmes Murphy Insurance. Based in Des Moines, Holmes Murphy has 13 offices in 11 states, 500 employees, and 77 years in the market. Read more

Brand = Value

April 5, 2010 by · Leave a Comment 

So, you’re thinking about the value of your independent agency. Maybe you’re considering selling it, or merging with another firm, or maybe you just want to know what it’s worth in this marketplace. Now, what if you could increase your agency’s valuation multiple by 100 basis points—say from 5.00x to 6.00x? Would you spend a few hours learning how?

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